‘It’s life Jim, but not as we know it’ – this phrase (made famous in ‘Star Trekkin’’ by The Firm – and never actually uttered by Mr Spock himself) seems an apt summary of my feelings today. The world has changed – and not just temporarily. We are moving from an initial embrace of new ways of working (and socialising), to a more permanent shift in how we operate, communicate and lead at work and balance our lives around it. As we all adjust to the new and challenging environme